Last updated: 30/12/2025

Thank you for shopping with Kohras. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, processing times may be slightly longer.

2. Shipping Locations

  • We currently ship to [insert country/regions].
  • Delivery availability may vary depending on your location.

3. Delivery Time

Estimated delivery times begin after the order has been dispatched:

  • Major cities: 2–4 business days
  • Other areas: 4–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.
  • Free shipping offers, if available, will be clearly mentioned on the Website.

5. Courier Partners

  • Orders are shipped through reliable third-party courier services.
  • Courier selection may vary depending on location and service availability.

6. Order Tracking

  • Once your order is shipped, you may receive a tracking number via email or SMS (if applicable).
  • Tracking updates depend on the courier service.

7. Delays and Issues

  • Kohras is not responsible for delays caused by courier companies, customs clearance, natural events, or other factors beyond our control.
  • If your order is significantly delayed, please contact our support team.

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details.
  • If an order is returned due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply for re-dispatch.

9. Damaged or Missing Items

  • If you receive a damaged package or missing items, contact us within 24–48 hours of delivery with proof (photos/videos).
  • Claims made after this period may not be accepted.

10. Contact Us

For shipping-related questions or concerns, please contact us at:

Email: support@kohras.com
Website: https://kohras.com