At khoras.com, we are committed to offering high-quality organic herbal products and natural soaps. If you are not fully satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Items that are damaged, defective, or incorrect upon delivery are eligible for return or replacement.
  • Due to the nature of herbal and personal care products, used or opened items are not eligible for return unless damaged or defective.

Non-Returnable Items

  • Opened or used herbal supplements, oils, soaps, or personal care products
  • Products damaged due to misuse or improper storage
  • Items purchased during sale or promotional offers (unless damaged or incorrect)

Return Process

  1. Contact our support team at support@khoras.com within 7 days of receiving your order.
  2. Share your order number, product details, and clear photos (if applicable).
  3. Once approved, you will receive return instructions.
  4. Products must be shipped back in original condition.

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product.

Refunds

  • Refunds are processed after inspection of the returned item.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable, except in cases of incorrect or damaged items.

Replacements

  • If you receive a damaged, defective, or wrong product, we will arrange a replacement at no extra cost.
  • Replacement requests must be raised within 48 hours of delivery.

Cancellations

  • Orders can be cancelled before shipment.
  • Once an order is shipped, cancellation requests will be treated as returns.

Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 support@khoras.com