Frequently Asked Questions

Kohras is an online store offering organic and herbal products, including Shilajit, sourced and prepared with a focus on quality and purity.

We strive to source high-quality, organic ingredients. Each product goes through quality checks; however, natural products may vary in appearance, texture, and taste.

Shilajit and other herbal supplements are generally used as dietary supplements. We recommend consulting a healthcare professional before use, especially if you are pregnant, nursing, taking medication, or have a medical condition.

Select the product you want to purchase.

Add it to your cart.

Proceed to checkout and complete payment.

Then, You will receive an order confirmation after successful payment.

 

We accept various payment methods, which may include:

  • Credit/Debit Card.
  • Online Wallets.
  • Cash on Delivery (if available)

Available options will be shown at checkout.

 

Cash on Delivery availability depends on your location and order value. If available, it will appear as an option during checkout.

Estimated delivery times:

Major cities: 2–4 business days.

Other areas: 4–7 business days.

Delivery times may vary due to courier or external factors.

If tracking is available, you will receive tracking details via email or SMS after your order is shipped.

Shipping charges, if applicable, are displayed at checkout before you complete your order.

Orders can only be canceled or changed before dispatch. Once shipped, cancellations or modifications may not be possible.

Contact our support team within 24–48 hours of delivery with photos or videos of the damaged package or product.

International shipping availability will be clearly mentioned on the Website if offered.

Herbal products may affect individuals differently. Discontinue use and consult a healthcare professional if you experience any adverse reaction.